We have been living here for 7 months now, and we are feeling pretty disappointed by the new management and the community's crime. Our car was STOLEN from the apartment garage this past Monday, and management treated the situation like some kind of joke and lied to us saying that this was the first time a car has been stolen from the garage. The garage gate has been broken this whole week, and seems like management is in no rush fixing the ONE gate. All of the residents that I have met on this property had some issue with property theft or car break-ins or BOTH! I would NOT recommend this place to anyone who is willing to pay this much for this complex."
"I really do enjoy living here, however the management hasn't been easy to work with.... I like the actual facility though. It seems like my emails to management seem to always get lost..i.e. my renters insurance."
"I have buyer's remorse after living in this apartment for a month. The noise level is unacceptable, apartments are not properly insulated. The community is not secure and I do not feel 100% safe at all times."
"So far so good .. 2 months now and enjoying this community very much. Not the best attendance for the events which is a shame & not sure how we can get better attendance? I would love to meet a few more neighbours! Amenities are fab and can’t wait to use the pool!"
"GREAT location, very nice unit, GREAT staff!
My only complaint has been the constant construction noise right outside my window for almost an entire year. I had to learn to sleep with earplugs most nights."
"I absolutely love living here at Alexan Riveredge. The staff is very friendly and welcoming and residents are as well. Anytime I need to request for maintenance they are quick to getting whatever it is resolved. The location is also perfect; it takes less than 10 minutes to get to downtown. Overall, I am beyond satisfied with Alexan Riveredge and glad I made the choice to live here!"
"So far it’s been great! My only real issue is the garage entrance. Because of my car’s windshield, the toll tag blocks it from the sensor, so I have park my car, get out, and wave it around like a crazy lady in order to get into the garage. Very frustrating, but overall so far so good."
"I love staying here.. Absolutely love it :) Its in a ducked off location which is a plus.. Staff is very friendly & professional, especially Chris.. I loved Ryan, even though he is gone :( Only complaint I have is thin walls other than that the view is beautiful, you are close to everything.. Luxury at its finest.."
"The apartments are nice as we moved into a brand new unit that had never been used. We have been here since July 2017 and were so excited to have more space for a cheaper price compared to our previous uptown apartment. My husband and I have enjoyed living here but there are growing security concerns with these apartments. Our first week being moved in, our bikes were stolen, while mine was found my husbands was not. There have been several car break ins as well as car vandalism. Just a few weeks ago I was home alone while my husband was out of town and someone tried to break into our apartment. When we reported it to the front office we were told that they would check the security cameras (of which there are only cameras on the first floor and the garage) and get back to us. Of course no one ever followed up with us. While we love our apartment and the amenities and community events are great, security is a large issue."
"I've enjoyed living at the Alexan Riveredge. I moved in within the last 4 months and have been impressed with the friendliness and responsiveness of the management team. There have been a few issues thus far with package deliveries, but I believe management is continuing to work through them and I don't foresee this being a long term issue. Overall I've been very pleased."
"This has been my very first apartment and I really love it so far. Staff is super friendly and neighbors and polite. I also enjoy the convenience of the area. I do wish we had security on the property late at night."
"The apartment is fantastic and the location couldn't be better. My only complaint is the amount of people who refuse to clean up after their dogs. It's disgusting and really ruins my experience when trying to walk and exercise my dogs."
"Nice place, dog pee all over, elevator, sidewalks, hall.
No guest parking on weekends.
Staff are fantastic and perfect location. Lots of activities. Basement garage is extremely dirty with gray concrete dust, get on car, in car track into building and all over, makes it hard to breath if cars moving around"
"I am going on year 2 and I absolutely love this place! The staff is caring, friendly, and attentive! After having an unplanned surgery, the staff sent me a get well gift and any support they could offer!"
"Overall it is a good apartment, but there are some issues which are frustrating too. I guess this happens with any apartment, but I still would have preferred to have them resolved. For example, I have two wireless speakers in my apartment for 8 months - which I was told that I will be given an instruction manual for. I still haven't gotten it. The office staff are great though!"
"Fantastic amenities and staff. Apt community is kept well-cleaned.
On the flip side, our experiences with neighbors are not great as they are loud and rude. Also, way too many car burglaries in the garage. There needs to be tighter security."
"The stairwells should be cleaned on a monthly basis. It appears that thr stair well breezeways have never been cleaned for at least 6 months. There should be more cameras and police on the community to prevent crime"
"Alexan Riveredge is perfectly located in the heart of Dallas with easy access to shopping and dining. The amenities and perfect view of the famous Dallas Skyline is what makes this place great. With it being a new property, it comes with a few glitches, but none the less are great place to live."
"There have been several break ins in our gated garage and the walls are pretty thin. The apt itself is beautiful and the events are great. There are several different activities each month, so you can meet new people. All in all its an ok complex."
"The crime in and around the parking garage isn’t really being handled. The garage is always full of cars without parking passes so it’s often hard to find a spot since the towing company that was supposedly hired to patrol the garage has never been here. Other than that it’s a nice building with friendly and helpful management. Tons of dog owners which is a plus."
"Apartment community is ok. Don't feel that safe- wish there were certain pieces of information told to me before moving in here such as the type of community it was and certain criteria this zip code has to follow."
"Property is stunning and my unit is top of the line! Location is good not great. Courtney is thr best thing about the office, but none really show concern for the residents if it doesn't effect their money. However, that's where my good stops. It is not safe as we've had 10+ car break ins amongst other incidents since I've moved in August."
"The apartments are great but the staff are even better. They went above and beyond for my husband and I when we were getting moved in. They are always friendly and remember you by name. Hands down the best apartment staff of any apartment I have ever lived in."
"Love this place and the views of the city are fabulous. The thing i dislike (which is every apartment that i have ever lived in) is the noise from the neighbors. With the hardwood floors the noise from above is very loud."
"I love my apartment unit and the amazing staff here at Alexan Riveredge! I feel completely spoiled here with my apartment amentities and the amount of care from the leasing staff. My only complaints are the amount of car break-ins and theft in the area."
"Alexan Riveredge has been great so far and has pretty much everything I need. The apartments are very clean and there are so many amenities and community activities to participate in ever month. Love this place!"
"have issues with neighbors loud music, dog feces is never picked up by owners and left in dog park and in grass around apartment - and weirdly rent isn't consistent online, have to calculate ourselves and submit and sometimes there are errors which the office personal don't know how to explain - otherwise beautiful community"
"I have enjoyed the community thus far. A few hiccups along the way. The application process was a little more complex then what i believe it should be, Security is now a big deal. There has been a lot of criminal activity that has affected my trust in the community. Other then that i truly enjoy the Alexan Riveredge."
"I've lived here for about 2 weeks now. The apt community is very clean and mostly quiet (except for the construction noise going on during the work day nearby, maybe a restaurant being built?). The finishes are really nice and I love the partial downtown view from my unit. I HATE that the event center across the street takes up a lot of the visitor spaces during the weekend."
"So far, so good! Love the location & great staff. My only complaint is the constant construction noise from the pipeline project that's underway... right across the street from my unit. Also, do we really have to have the lawn guys in so early? I often work late, so being startled awake by a gas-powered leaf blower at 7-7:30 am is a real drag!"
"I love Alexan Riveredge! The apartments are brand new and are the nicest ones we have lived in! There are some growing pains as some of the construction is not done so living on the backside of the building can be louder at times. The hallways are also a little noisy as there is nothing on the floor to dampen the noise. Overall, I have enjoyed my stay so far and appreciate the effort the building management puts forth to make us feel like a part of the community. Loving those monthly breakfasts!!!"
"We enjoy living here. The staff seems to be on top of things. The community events are fun and usually well executed. The apartments are well managed and look great! I like feeling connected to the community and the staff if definitely helping with that."
"So far, so good. Great staff! The security need looking at in a serious way, but I'm sure it will be attended to. After all, the site is still under construction. And, I am pretty upset that the Bike Parking has not been implemented yet. It's a big reason I moved here. I need the space in my tiny studio!"
"I really appreciate the resident mixers and how nice the staff has been. For future residents it would be helpful if they got taken up to their unit, shown where the service elevators were, were the club rooms are, etc in respect to their new home. I've been here three weeks and I'm still trying to find things. I however wish someone was responsible for cleaning the service elevators...when people move they leave all kinds of stuff in there, sometimes food."
"The staff is amazing! The apartments have top of the line appliances. The manager, Shanda, is so accommodating and always there to help. The location is also amazing. This complex is a $5 uber ride to downtown or uptown."